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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Practices & Lifecycle Activities | - Service desk and support practices - Change enablement - Incident management |
| Topic 2: Service Management Concepts | - Key ITIL concepts and terminology - Purpose and value of service management |
| Topic 3: Continual Improvement | - Continual improvement model - Application of improvement in services |
| Topic 4: Four Dimensions of Product and Service Management | - Organizations and people - Value streams and processes - Information and technology |
| Topic 5: ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |








