ITIL 4 Foundation certification is a valuable credential for IT professionals who want to enhance their knowledge and skills in IT service management. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers. IT professionals who are certified in ITIL 4 Foundation are equipped to manage IT services effectively, which can help organizations improve their overall IT performance and achieve their business objectives.
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ITIL 4 Foundation exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The passing score for the exam is 65%, which means you need to answer at least 26 questions correctly to pass. ITIL-4-Foundation exam can be taken online or at a testing center. The cost of the exam varies depending on your location and the exam delivery method.
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ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Concepts | 15% | - Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks |
| ITIL Practices | 30% | - General management practices
|
| ITIL Guiding Principles | 20% | - Focus on value - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility - Optimize and automate |
| ITIL Service Value System | 20% | - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Overview and purpose - Governance - Continual improvement |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
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