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GAQM ISO2018LA certification exam covers a wide range of topics related to IT service management, including the principles of ITSM, the requirements of the ISO/IEC 20000-1:2018 standard, the auditing process, and the roles and responsibilities of a lead auditor. Candidates who pass this certification exam demonstrate that they have the knowledge and skills required to plan, conduct, report, and follow up on IT service management system audits in accordance with the ISO/IEC 20000-1:2018 standard.
GAQM ISO2018LA is a certification exam that verifies the competence of individuals in auditing and assessing service management systems that comply with ISO/IEC 20000-1:2018 standards. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is designed for professionals who have extensive knowledge of the standard and its requirements, and who can effectively plan, conduct, manage, and report on an audit of a service management system.
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GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module Information - 1 | - Understand the purpose of the ISO 20000 series - Understand the roles and responsibilities of the auditor - Understand the types of risks and opportunities associated with auditing - Recognize the principles, practices, and types of audits - Apply ISO 19011:2018 concepts, new terminology and guidelines - Understand IT service management definitions, concepts, and guidelines |
| Module Information - 2 | - Conduct audit team selection - Understand the role of objectives, scope and criteria in the audit process - Conduct all phases of an audit adopting a risk based approach - Understand Exemplar Global's certification scheme - Understanding Auditing Standards - Prepare and present effective reports - Initiate the audit and conducting opening meetings |
| Module Information - 3 | - SMS Audit Planning & Preparation - Apply the latest auditor techniques and identify appropriate use - Understand audit team leader responsibilities - Prepare audit conclusions and conduct closing meetings - Communicate effectively during the audit - SMS Audit Process - SMS Audit Execution - Conduct on-site activities |








