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What is the duration of the 500-052 Exam
- Length of Examination: 60 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 45-55
- Passing Score: 70%
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Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IVR and Scripting | - IVR call flow design - Prompt management and localization - Cisco Unified CCX scripting fundamentals |
| Agent and Desktop Integration | - Agent skill-based routing - Cisco Finesse configuration - Supervisor and reporting tools |
| Administration and Troubleshooting | - Common deployment issues and resolution - System administration tasks - Monitoring and logging |
| UCCX Architecture and Components | - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models - Cisco Unified Contact Center Express architecture overview |
| Call Routing and Call Flows | - Basic and advanced call routing concepts - Dial plan integration - Contact service queues and triggers |








