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Cisco Contact Center Enterprise (CCE) solution is a comprehensive customer contact management system that allows organizations to manage customer interactions across different channels, including voice, email, web, and social media. The CCE solution is designed to provide a seamless and personalized customer experience, while also improving operational efficiency and reducing costs.
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Cisco 500-444 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 30% | - Applied CCE Troubleshooting - Flows and Process Review - Diagnostic Framework |
| Topic 2: PCCE Implementation Preparation | 30% | - Planning a PCCE Deployment - PCCE Deployment and Staging - Certificate Administration - Software Preparation |
| Topic 3: PCCE Implementation – Configuration | 30% | - Dial Plan Personalization - Configuration to Validation - Scripting - Single Sign-On (SSO) |
| Topic 4: PCCE Implementation Initialization | 10% | - CUIC, Live Data and Finesse Integration - Integration Wizard - PCCE Site Addition |








