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The CCCA-01 exam is an online, multiple-choice exam that can be taken from any location at any time. CCCA-01 exam consists of 60 questions, and the candidates are given 90 minutes to complete the exam. The passing score for CCCA-01 exam is 60%, and the results are immediately available upon completion of the exam. CCCA-01 exam is conducted by the Global Association for Quality Management (GAQM), which is a globally recognized organization that provides certification and training programs in various domains. The GAQM CCCA-01 certification is an excellent way for individuals to demonstrate their expertise and competence in the customer service industry and to enhance their career opportunities in this field.
GAQM CCCA-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Handling Procedures | - Call opening and closing protocols - Complaint handling and escalation process |
| CRM and Tools Usage | - Basic CRM system usage - Ticketing and case management |
| Quality and Performance Standards | - Key performance indicators (KPIs) - Quality assurance in call centres |
| Call Centre Fundamentals | - Inbound and outbound operations - Call centre roles and responsibilities |
| Customer Service Skills | - Communication skills (verbal and written) - Customer handling and satisfaction principles |








