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NEW QUESTION # 111
You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)
- A. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
- B. Create a Slack Connect channel between the IT and Internal workspaces.
- C. Create a multi-workspace channel between the IT and Internal workspaces.
- D. Create an org-wide channel, and exclude the Contractors workspace.
Answer: C
Explanation:
Slack recommends:
"Multi-workspace channels allow you to share a channel between select workspaces within an Enterprise Grid org, enabling collaboration across designated workspaces while keeping others excluded." Org-wide channels (A) include all members by default. Slack Connect (B) is for external organizations, not internal collaboration. Inviting Internal members as guests (C) is unnecessary and inefficient.
(Reference: Slack Administration Study Guide - Multi-Workspace Channels)
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NEW QUESTION # 112
You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance.
The Human Resources (HR) team wants to pilot a Wellness app for employees.
As an App Manager, what are the two key considerations you should understand before installing the app in Slack?
(Select the TWO best answers.)
- A. Does the app connect with your HR system?
- B. Does the app meet data security policies for your organization?
- C. Is this app available in the Slack App Directory?
- D. What are the external services or APIs the app is connecting to?
Answer: B,D
Explanation:
Slack's app management guidelines advise:
"Before approving an app, you should review its compliance with your organization's data security policies and understand which external services and APIs the app communicates with." Availability in the Slack App Directory (A) doesn't guarantee security compliance. Whether the app connects with your HR system (D) is helpful but not a core initial security evaluation criterion.
(Reference: Slack Administration Study Guide - App Review and Security Considerations)
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NEW QUESTION # 113
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)
- A. Number of weekly active members (i.e., active in the last 7 days)
- B. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
- C. Percentage of message engagement in org-wide announcements channels in the last six months
- D. Number of multi-workspace channels across the organization
Answer: B
Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 114
The Slack implementation team at Large Inc is confirming all of the settings on their new Enterprise Grid organization and wants to make sure that they have appropriately involved the Security team in any critical security decisions.
Which TWO of the following settings are most critical to discuss with their Security team? (Choose two.)
- A. Who is allowed to add custom emoji
- B. Who can invite new members
- C. Whether to enable admin-approved apps
- D. Who can create and archive channels
Answer: B,C
Explanation:
Security-critical settings involve decisions that could expose the organization to risk through external access or the addition of third-party apps. Slack documentation specifies:
"App management and member invitation settings are critical security configurations. Restricting who can add apps (admin-approved apps) and who can invite new members ensures better control over external access and data exposure." Custom emoji (B) and channel creation (C) impact user experience but are not considered critical security matters.
(Reference: Slack Administration Study Guide - Enterprise Security Controls and Settings)
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NEW QUESTION # 115
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)
- A. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
- B. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
- C. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
- D. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
- E. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
Answer: A,C
Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)
NEW QUESTION # 116
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
- A. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
- B. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
- C. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
- D. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
Answer: A
Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)
NEW QUESTION # 117
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
- A. Create one workspace, where each product line sold has its own channel.
- B. Create workspaces for each department and sub-department in the company.
- C. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
- D. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
Answer: D
Explanation:
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)
NEW QUESTION # 118
As an Org Admin at a healthcare company, you've been tasked with simplifying the experience for getting an upcoming communications project Slack-ready. A team of your organization's employees will work with a dozen rotating consultants at a communications agency to manage several communications campaigns over the next 6 to 8 months.
You'll manage this external collaboration using guests or Slack Connect.
What is the best method for managing this collaboration?
- A. Provide the communications agency with guest accounts so that they can invite additional external users to the channels as needed.
- B. Use Slack Connect to allow each organization to manage privacy settings, oversee channel naming, and add their own team members as project needs shift.
- C. Use Slack Connect in order to automatically sunset the external access to the shared Slack channels after the 8 months is completed.
- D. Provide the communications agency with guest accounts so that you can block file uploads/downloads for this work.
Answer: B
Explanation:
Slack recommends using Slack Connect for secure, flexible external collaboration:
"Slack Connect enables organizations to manage their own members, privacy settings, and security policies while sharing channels with external partners." Using guest accounts (B, D) would require you to manage all external users yourself, which is burdensome and inflexible. Option C incorrectly implies that Slack Connect automatically sunsets access - expiration must be manually managed.
(Reference: Slack Administration Study Guide - Slack Connect External Collaboration)
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NEW QUESTION # 119
You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)
- A. Define organization policies to prevent workspaces from differing from corporate standards.
- B. Ensure the workspace design is loosely defined so that it can easily change over time.
- C. Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
- D. Create the minimum number of workspaces to meet your users' needs to limit context switching.
Answer: D
Explanation:
Slack strongly advises:
"Design for the minimum number of workspaces needed to meet business requirements. Fewer workspaces reduce context switching, simplify governance, and improve findability." Option A (loose design) risks chaos. B (strict policy) is important but doesn't directly solve workspace sprawl. D (more workspaces) worsens fragmentation.
(Reference: Slack Administration Study Guide - Workspace Design Principles for Enterprise Grid)
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NEW QUESTION # 120
A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack.
Which feature should you leverage to meet these regulatory requirements?
(Select the best answer.)
- A. eDiscovery
- B. Enterprise Key Management (EKM)
- C. Mobile Device Management (MDM)
- D. Data Loss Prevention (DLP)
Answer: A
Explanation:
For long-term archiving and compliance with regulatory requirements:
"eDiscovery integrations allow organizations to collect, archive, and export Slack messages and files to meet legal, regulatory, and compliance needs." DLP (A) focuses on preventing data leaks. MDM (B) secures mobile access, and EKM (C) controls encryption keys but does not inherently archive data.
(Reference: Slack Administration Study Guide - Security and Compliance - eDiscovery Integration)
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NEW QUESTION # 121
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
- A. Members and guests can find each other and interact as they're added to default channels.
- B. Default channels orient new members and model channel naming conventions.
- C. Users are automatically added to a set of private and public channels.
- D. Default channels are always required, so members won't miss important updates.
Answer: B
Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
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NEW QUESTION # 122
You're a Workspace Admin on the Slack Pro plan.
Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.
What should you recommend?
- A. Stay on the Slack Pro plan, and enable domain claiming.
- B. Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.
- C. Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).
- D. Ask your Org Owner to enable two-factor authentication (2FA).
Answer: B
Explanation:
Slack domain claiming is:
"Only available on Enterprise Grid, allowing an organization to reserve its domain and prevent users from creating independent Slack workspaces with corporate emails." Pro plan (A) cannot support domain claiming. EKM (B) secures encryption keys, unrelated to domain claiming. 2FA (D) enhances authentication but doesn't block workspace creation.
(Reference: Slack Administration Study Guide - Domain Management on Enterprise Grid)
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NEW QUESTION # 123
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?
- A. Request that each channel owner take action.
- B. Take action from each channel's settings.
- C. Use Slack's channel management tools.
- D. Utilize bulk channel lifecycle management APIs.
Answer: D
Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
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NEW QUESTION # 124
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?
- A. A user will learn several Slack channels they should join.
- B. A user will know about newly released features.
- C. A user will be able to describe their permissions compared to admin permissions.
- D. A user will understand the purpose of using Slack for their work in a new shared way.
Answer: D
Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 125
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)
- A. They model best practices, and they can rally the team toward common goals.
- B. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
- C. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
- D. They are Slack Administrators, so they have the correct permissions to help the company manage change.
Answer: A,B,C
Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 126
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?
- A. Use an Admin API to manage and approve apps automatically.
- B. Turn on app approvals, and have users individually request to install each app.
- C. Pre-approve daily productivity apps, and restrict apps that are not commonly used.
- D. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
Answer: D
Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 127
You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)
- A. Confirm the channel naming conventions they might use.
- B. Ensure you have an available resource to serve as a Workspace Admin.
- C. Identify the tools the project team plans to use to track their progress.
- D. Determine if the project team is using Slack workflows to automate processes.
Answer: B
Explanation:
Slack best practice states:
"Before creating a new workspace in Enterprise Grid, make sure you have a Workspace Admin available to manage settings, users, and day-to-day operations." Without a responsible Workspace Admin, new workspaces can become chaotic or mismanaged.
(Reference: Slack Administration Study Guide - Workspace Creation Best Practices)
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NEW QUESTION # 128
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)
- A. admin.conversations:read
- B. admin.apps:write
- C. chathistory
- D. chat:write
Answer: D
Explanation:
According to Slack's API documentation:
"The chat:write scope allows an app to send messages as @bot into channels, groups, and DMs where the app is authorized." admin.apps:write (B) relates to managing apps, not sending messages. admin.conversations:read (C) relates to reading conversations at admin level. chathistory (D) relates to reading message history.
(Reference: Slack Administration Study Guide - App Scopes and Permissions)
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NEW QUESTION # 129
Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
- A. Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
- B. Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
- C. Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
- D. People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
Answer: A
Explanation:
Slack user group functionality explains:
"When a user group is @mentioned, all members of the user group are notified, making it easy for others to reach all members at once for questions or updates." Option A is misleading because visibility of user groups depends on workspace settings. B and C are inaccurate - external users cannot be added, and users cannot add themselves to user groups.
(Reference: Slack Administration Study Guide - Using User Groups)
NEW QUESTION # 130
Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?
- A. Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
- B. Post their question on their behalf in a public #help channel and respond in thread.
- C. Respond to each employee via direct message with the answer to their question.
- D. Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.
Answer: A
Explanation:
Slack best practices encourage public discussions to:
"Make answers discoverable to others who might have the same question later, reduce redundant inquiries, and model a culture of openness." By encouraging employees to post their questions in a public help channel, Jose reinforces using public channels and helps build a searchable knowledge base.
(Reference: Slack Administration Study Guide - Promoting Open Communication and Knowledge Sharing)
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NEW QUESTION # 131
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
- A. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
- B. Host a hackathon that allows new employees to learn about building Slack apps.
- C. Host a Slack 101 training for new hires to onboard them.
- D. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
Answer: A
Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)
NEW QUESTION # 132
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