Pass Genesys GCX-ARC Exam With Practice Test Questions Dumps Bundle
2024 Valid GCX-ARC test answers & Genesys Exam PDF
Genesys GCX-ARC certification is an essential qualification for professionals who want to demonstrate their expertise in working with the Genesys Cloud CX platform. It is particularly valuable for architects and designers who are responsible for designing and implementing customer experience solutions for their organizations. By passing the exam, professionals can demonstrate their proficiency in this critical area and enhance their career prospects.
NEW QUESTION # 15
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dynamic Views
- B. Dashboards
- C. All of the above
- D. Reports
Answer: A
NEW QUESTION # 16
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Call Back
- B. Get Participant Data
- C. Set Flow Outcome
- D. Call Data Action
- E. Data Table Lookup
- F. Collect Input
Answer: C,D,E,F
NEW QUESTION # 17
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: C
NEW QUESTION # 18
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Inbound Call
- C. Secure Call
- D. Outbound Call
Answer: A
NEW QUESTION # 19
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Validate
- C. Test
- D. Debug
Answer: C
NEW QUESTION # 20
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Safari
- B. Chrome
- C. Avant
- D. Opera
- E. Firefox
- F. Internet Explorer
Answer: B,E
NEW QUESTION # 21
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Menu Selection Timeout
- B. Timeout
- C. Inter-Digit Timeout
- D. No Entry Timeout
Answer: C
NEW QUESTION # 22
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 23
Why must you create queues for ACD functionality to work?
- A. Queues provide ACD with a means to determine the skill level requirement of an interaction
- B. Queues are the waiting lines for interactions that are routed using ACD
- C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- D. Queues match agents to an appropriate interaction using ACD
Answer: D
NEW QUESTION # 24
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Company Directory speech recognition
- B. Complete match timeout
- C. Incomplete match timeout
- D. Enable speech recognition for the entire flow
Answer: A
NEW QUESTION # 25
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain spaces or special characters.
- B. A prompt name can begin with a numeric or special character.
- C. A prompt name can contain letters, underscore, and numbers.
- D. A prompt name can begin with a letter.
Answer: C,D
NEW QUESTION # 26
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The number of different media types that an agent may handle simultaneously
- B. The maximum capacity that an agent may handle simultaneously for each supported media type
- C. The length of time that an agent may spend on each media type
- D. The media types that can interrupt current interactions that an agent is handling
- E. The after call work time for each media type
Answer: A,B,D
NEW QUESTION # 27
To route an incoming call based on the current time, _____ is the best method.
- A. Inbound call flow
- B. Callable time sets
- C. Call route
- D. Scheduling
Answer: C
NEW QUESTION # 28
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Scripts
- B. Outbound Campaigns
- C. Schedules
- D. Campaign Management
Answer: B
NEW QUESTION # 29
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Inbound
- B. Outbound
- C. In-Queue
- D. Secure
Answer: A
NEW QUESTION # 30
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 31
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 32
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. IVR
- B. Telephony
- C. DTMF
- D. CRM
Answer: A
NEW QUESTION # 33
Which of the following components can be configured to read and write data from a CRM?
- A. Set Participant Data
- B. Get Participant Data
- C. Set UUI Data
- D. Call Data Action
Answer: A
NEW QUESTION # 34
......
Top Genesys GCX-ARC Courses Online: https://www.latestcram.com/GCX-ARC-exam-cram-questions.html
Free Genesys GCX-ARC Exam Questions and Answer from Training Expert LatestCram: https://drive.google.com/open?id=1PgCEYMF-hpSfMlQRYJIHj63cf0FfQzI9
