Download the Latest 1Z0-1037-20 Dumps - 2021 1Z0-1037-20 Exam Questions
Latest Oracle 1Z0-1037-20 Certification Practice Test Questions
NEW QUESTION 33
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + T
- B. Ctrl + O
- C. Ctrl + A
- D. Ctrl + N
Answer: B
Explanation:
Explanation
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin
NEW QUESTION 34
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?
- A. Place at Top
- B. Historical usefulness
- C. Fixed at Top
- D. Fix First
- E. Place at First
Answer: A
Explanation:
Explanation
Place at Top-Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 35
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
- A. Assigned account value
- B. Display Position
- C. Keywords
- D. Product/Category
- E. Summary
- F. Attachments
- G. Status
- H. Access Level
Answer: C,D,F,G,H
Explanation:
Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 36
In Knowledge Advanced Search what is the use of the Concept feature?
- A. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
- B. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
- C. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
- D. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
Answer: C
Explanation:
Explanation
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_
NEW QUESTION 37
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Multiple answers cannot be updated simultaneously.
- B. Answer articles can contain variables.
- C. Answer articles cannot be printed.
- D. Answer articles can be copied.
- E. Answer articles can be archived but not deleted.
Answer: B,D
NEW QUESTION 38
Which statement is true about dashboards?
- A. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
- B. A new dashboard must have more than one report.
- C. A new dashboard can be created only by dragging existing reports to the dashboard design center.
- D. A new dashboard can be scheduled with alerts
- E. A new dashboard can be created by copying an existing dashboard.
Answer: E
Explanation:
Explanation
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.
NEW QUESTION 39
Which two queues have manual pull policy? (Choose two.)
- A. Standard
- B. Manual
- C. Round Robin (All)
- D. Last In First Out (LIFO)
- E. Round Robin (Logged in)
Answer: A,E
Explanation:
Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124
NEW QUESTION 40
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
- A. tasks for specific users
- B. tasks that are unassigned
- C. open tasks only
- D. tasks related to specific content types only
- E. tasks that are assigned
Answer: A,B,C
Explanation:
Explanation
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897
NEW QUESTION 41
What is the purpose of an SLA in Knowledge base?
- A. to rank customers based on the number of answers posted in a forum based on the service level
- B. to give permission to users to add questions in a forum based on the service level
- C. to group and refine related answers based on the product and the service level
- D. to provide access to the answers based on the customer service level agreement matching the answers' access level
Answer: D
Explanation:
Explanation
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers.
You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Picture 1
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
NEW QUESTION 42
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)
- A. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
- B. The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
- C. When executing a query against a report database, a maximum of 100,000 rows can be returned.
- D. When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
- E. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
- F. When executing a query against a report database, a maximum of 20,000 rows can be returned.
Answer: A,B,C
Explanation:
Explanation
D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be, the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
References:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015
NEW QUESTION 43
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Docked filters
- B. Conditional linking
- C. Data exception
- D. Conditional formatting
Answer: C
Explanation:
Explanation
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent
NEW QUESTION 44
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
- A. configured workflow processes
- B. content life cycle events
- C. user roles
- D. privileges
- E. notification configuration
Answer: A,B
Explanation:
Explanation
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm
NEW QUESTION 45
What should you do to ensure two published answers are always returned for a specific search word?
- A. Create multiple Priority words that share the same name.
- B. List the search word under Stop words.
- C. List the search word under Answers Keywords.
- D. Create multiple search words associated within a single priority word group.
- E. List the search word under both Answers Keywords and Stop words.
Answer: C
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 46
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
- B. In the Platinum SLA modify the total incident count to 100 and save it.
- C. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
- D. Rename the Platinum SLA, change the total incident value to 100, and save it.
Answer: B
Explanation:
Explanation
After you define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
References:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH
NEW QUESTION 47
Which statement is true about generic objects?
- A. A generic object representation must be built for custom objects.
- B. CRUD operations cannot be performed with generic objects.
- C. Batching and chaining operations are supported only by generic objects.
- D. A generic object representation must be built for handling standard objects.
Answer: C
Explanation:
Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 48
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