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Best Quality Genesys GCP-GC-IMP Exam Questions
NEW QUESTION 20
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The phone model
- C. The phone name
- D. The Base Settings
Answer: D
NEW QUESTION 21
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 22
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization
Answer: B
NEW QUESTION 23
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. All participants must click on the Join button in the video chat view.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. Other participants must also click on the Open video call icon.
Answer: B
NEW QUESTION 24
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 25
Which button would you click to mute yourself when on a call?
- A. Vertical bars
- B. Dialpad
- C. Microphone
- D. Phone with down arrow
- E. Drop-down arrow
Answer: C
NEW QUESTION 26
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Notifications can be turned off per room.
- B. There is a maximum of 50 users to a room.
- C. Administrators assign people to rooms.
- D. You must have the room_user permission to use rooms.
Answer: A
NEW QUESTION 27
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. IP Phone Templates
- B. Base Settings
- C. Managed IP Phones
- D. Default Station configuration
Answer: B
NEW QUESTION 28
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 29
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure a trunk
- D. Authenticate the Edge
- E. Configure the Edge Connectors
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 30
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must have the basic profile data for the users at the new location.
- B. You must know what groups to create for the new location.
- C. You must have images of all the users located at the new location.
- D. You must have Admin rights for Genesys Cloud
- E. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
Answer: D,E
NEW QUESTION 31
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- C. Knowledge base features, such as FAQs and Communities.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Answer: C
NEW QUESTION 32
Select the Access level permission types for workspace membership. (Choose three.)
- A. Contributor
- B. Write Only
- C. Collaborator
- D. Full Access
- E. Read Only
- F. Partial
Answer: A,D,E
NEW QUESTION 33
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 3
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 2
Answer: A
NEW QUESTION 34
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Application Services
- C. Public Interface Services
- D. Core Services
Answer: D
NEW QUESTION 35
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Chat Icon
- B. Activity
- C. Admin
- D. Documents
Answer: C
NEW QUESTION 36
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the .NET Client.
- B. Use the built-in Dialpad.
- C. Use the Make Call button.
- D. Use the Call History.
Answer: B,D
NEW QUESTION 37
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Company Name
- C. Agent Name
- D. Organization ID
Answer: D
NEW QUESTION 38
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Blackberry OS
- B. Windows 10 mobile
- C. Android
- D. IOS
- E. EOS
Answer: C,D
NEW QUESTION 39
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. Supervisor
- B. employee
- C. User
- D. admin
Answer: A
NEW QUESTION 40
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. TCP
- C. SIP
- D. UDP
Answer: D
NEW QUESTION 41
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Gateway
- C. Outbound Proxy
- D. SIP
Answer: A,D
NEW QUESTION 42
You must work closely withbefore completing configurations for external SIP trunks.
- A. Your carrier
- B. Genesys
- C. The Resource Center
- D. Your designated contact
Answer: A
NEW QUESTION 43
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Location
- C. Documents
- D. Directory
Answer: D
NEW QUESTION 44
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