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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Where is the best place for a customer to look for information about upgrading his Mac Pro's hard drive?

A) Downloads
B) Service manual
C) Discussions
D) Apple DIY website

2. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The MacBook optical drive is malfunctioning.
B) The MacBook requires more RAM.
C) The MacBook requires a firmware update.
D) The Combo drive is not capable of burning DVD's.

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Lay the product on its side so it will not fall over.
B) Gather all necessary tools and perform all preliminary steps.
C) Discharge the CRT and establish an ongoing ground.
D) Disconnect and reconnect all internal cables.
E) Order all available service parts for the appropriate configuration of the product.

4. Which of the following safety issues applies to the iMac (Mid 2007)?

A) Fragile glass panel breakage
B) Liquid coolant spillage
C) Thermal grease toxicity
D) High voltage CRT discharge

5. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) Apple Name Tool
B) Service Source
C) System Profiler
D) About This Mac
E) Apple Support Page
F) Console
G) GSX

Solutions: