The Microsoft CRM Applications Professional v.1.1 is the official Microsoft exam that leads to the Microsoft Dynamics CRM (Applications Professional - legacy certification track) certification at the Professional level. Passing it validates your skills against Microsoft standards and proves your qualification to current and future employers. The credential is also connected with related certifications such as Microsoft Dynamics CRM Customization and Configuration, Microsoft Dynamics CRM Installation and Deployment, so it can serve as a solid step in a broader certification path.

The MB2-186 exam has 40-60 questions in total and must be completed within 120 minutes. That leaves only a narrow time budget per item, so train yourself to flag a difficult question, move on, and circle back later instead of getting stuck. A week or two before your test date, run at least one full timed mock exam in the LatestCram desktop or online test engine under the same 120 minutes limit, and repeat until you can finish with a few minutes left for review.

The passing score for the MB2-186 exam is 700 (on a 1000 scale), and the official registration fee is USD 165 (varies by region). Keep in mind that a failed attempt is not discounted — retaking the exam means paying the full fee again — so it is wise not to book your seat until your practice scores sit comfortably above the passing mark. Working through the 143 questions at LatestCram in timed mode is a reliable way to judge when you are truly ready.

Microsoft sets the following requirement for the MB2-186 exam: Recommended familiarity with Microsoft Dynamics CRM fundamentals and business application usage; no strict mandatory prerequisite for retired exam track.. Eligibility rules can change from time to time, so always confirm the current prerequisites on the official exam page at https://learn.microsoft.com/credentials/certifications/retired-certifications/ before you register.

You can register for the Microsoft CRM Applications Professional v.1.1 through the following official channels:

• Microsoft Certification / Exam Registration (Pearson VUE)
• Microsoft Credentials (Retired Certifications Overview)

The MB2-186 exam is delivered as Proctored exam delivered via Pearson VUE (online or test center, depending on availability at the time the exam was active), so review the technical and check-in requirements for that format when you schedule your appointment.

Microsoft recommends the following official training options for the Microsoft CRM Applications Professional v.1.1:

• Microsoft Learn (Dynamics CRM learning resources)
• Dynamics CRM documentation (legacy)

Official courses build the theory, and pairing them with the 143 practice questions from LatestCram turns that knowledge into exam-ready answers.

Yes. LatestCram offers a free PDF demo for the Microsoft CRM Applications Professional v.1.1, so you can review real sample questions and judge the quality before paying anything. After your purchase, you receive 365 days of free updates — whenever the question pool changes, you get the latest version at no cost. Once that period expires, you can extend your update service at a 50% discount from your member zone.

If you take the MB2-186 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee. To qualify, submit a scanned copy of your exam enrollment slip together with your official Score Report (PDF) within 2 days after the exam date, and your claim will be processed within 7 days. Note that the guarantee applies only to the corresponding exam: attempts taken within 3 days of purchase, downloaded-but-unused materials, free resources, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not refund, you can exchange the product for two free exam products of equal value while keeping the update service on your original purchase.

Delivery is instant: your files are available to download right after payment and are also sent to your email within one minute. If nothing arrives within 2 hours, contact our support team (and check your spam folder first). There is no limit on the number of computers you can install the product on.

The Microsoft CRM Applications Professional v.1.1 is organized into 6 domains. Among the first ones are Reporting and Analytics, Customer Service Management, System Configuration and Customization, and the remaining domains cover the rest of the official objectives. For the complete topic breakdown with every subtopic, see the full MB2-186 exam outline above on this page.