Microsoft MB-230 is an exam designed to test the skills and knowledge of individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification validates your expertise in designing and implementing customer service solutions using Microsoft Dynamics 365. If you're looking to start a career as a Microsoft Dynamics 365 Customer Service Functional Consultant, then passing the Microsoft MB-230 exam is a must.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft MB-230 is a certification exam that focuses on the skills required to work as a Dynamics 365 Customer Service Functional Consultant. MB-230J exam validates the candidate’s expertise in configuring, managing, and implementing Microsoft Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification ensures that the candidate has the necessary knowledge and skills to meet the customer’s business requirements and provide a seamless customer service experience.

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The Microsoft MB-230 exam is designed to evaluate one’s expertise in performing specific technical tasks. These include knowledge & case management, queues, Service Level Agreements, and entitlements management, scheduling implementation, analytics management, and Omnichannel for Customer Service. The details of these objectives are highlighted below:

Knowledge Management & Cases Management: 20-25%

• Implementing Knowledge Management: The students will need to demonstrate their expertise in configuring Knowledge search control, categories & subjects, as well as Knowledge Management entities. The questions related to this subtopic will also measure competence in using Knowledge Management to solve cases and managing Knowledge article models. Besides, the individuals are required to have expertise in implementing Knowledge Search, converting cases to specific knowledge articles, and linking articles with cases.
• Creating & Managing Cases: This domain will measure the candidates’ skills in managing case lists, configuring cases, and implementing child/parent cases. It will also evaluate their competence in creating and searching for different case records, converting specific activities to cases, merging cases, and performing case resolutions.
• Configuring & Automating Cases: The examinees should gain the skills in implementing case routing rules, advanced similarity rules, update rules, as well as record creation. It also requires their competence in configuring business process flows and Status Reason transitions. Additionally, the applicants should also have the skills in customizing Case Resolution forms and capturing customer feedback with the use of Customer Voice.

Microsoft MB-230日本語 Exam Syllabus Topics: