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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Peripheral Support | - Basic connectivity and device integration
|
| Installation and Configuration | - System setup and operating system installation
|
| HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
| Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
| Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
How do you protect yourself from electrical shock when servicing HP notebooks?
- A. Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
- B. Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
- C. Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
- D. Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
Which statement best describes how the switchable graphics feature functions in HP notebooks?
- A. The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
- B. When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
- C. The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
- D. The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
What must you remember when servicing the flush glass displays on an HP notebook?
- A. The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
- B. The webcam module might contain an HP nightlight, and you must order the correct part number
- C. The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
- D. A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
What is the correct order of steps in the HP six-step troubleshooting process?
- A. Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
- B. Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
- C. Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
- D. Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
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What is a Stock Keeping Unit (SKU)?
- A. a number that identifies the entire preconfigured package as purchased by a customer
- B. a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
- C. a number that identifies a unit with all the options added but does not include service warranty or software
- D. the identification code to track what is available to sell
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