When SAP revises an exam, last season's questions become a liability. LatestCram ships free SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 updates for 365 days with every C_TCRM20_72 purchase, so the 2026 material you study is the 2026 exam you sit.
SAP C_TCRM20_72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C_TCRM20_72 |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 |
| Exam Price: | Varies by country/testing center (approx. USD 500 or local equivalent) |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | German, English |
| Certificate Validity Period: | Depends on SAP certification policy and product version relevance |
| Real Exam Qty: | 80 |
| Sample Questions: | ![]() |
| Exam Way: | Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy. |
| Pre Condition: | No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_TCRM20_72 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP CRM Basic Functions | 12% | - CRM Billing Fundamentals - Partner Processing - Actions and Pricing Fundamentals |
| SAP CRM Interaction Channels | 12% | - Channel Management - Interaction Center Overview - CRM Field Applications |
| CRM User Interface | 12% | - Navigation and UI Concepts |
| SAP CRM Business Scenarios | 12% | - Service - Marketing - Analytics - Sales |
| SAP CRM Technology and Integration | 12% | - Solution Foundation & Architecture - SAP NetWeaver Fundamentals |
| CRM Middleware | 8-12% | - Data Exchange with Backend |
| SAP CRM Master Data | 12% | - Product Master Data - Business Partners - Organizational Management |
| SAP CRM Transactional Processing | 8-12% | - Activity Management & Transactions |
Got Questions About the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2? Start Here
Budget Varies by country/testing center (approx. USD 500 or local equivalent) for registration, and aim for 63% to pass. Since the fee resets to full price on every retake, the cheapest strategy is preparation: work the 80 practice questions from LatestCram until the pass mark becomes your floor, not your ceiling.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 leads to the SAP Application Associate certification at the Associate level. Employers notice it in interviews — it's shorthand for proven ability, and it often decides who reaches the final round. It also pairs with related credentials like SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 if you plan to keep climbing.
There is. The free PDF demo shows exactly what you're buying — real questions, real answer quality. After purchase, 365 days of free updates keep the material current, and renewing an expired update period costs 50% of the price through your member zone.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 blueprint spans 8 domains, including SAP CRM Interaction Channels (12%), SAP CRM Master Data (12%), SAP CRM Transactional Processing (8-12%). Those percentages are the vendor telling you where the points are — spend your limited study hours accordingly. The complete outline above breaks down every subtopic.
No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. Because eligibility rules change over time, treat the vendor as the final authority — check the official C_TCRM20_72 requirements before paying any fees.
The exam packs 80 questions into 180 minutes. Busy professionals, take note: the time pressure is real but trainable. Set a pace target per question, practice skipping without guilt, and run timed mock exams in the LatestCram engine until finishing on time becomes a habit rather than a hope.
Delivery takes about a minute — payment confirms, files unlock for instant download, an email copy follows, and you can install on unlimited computers; our responsive support team steps in if 2 hours pass with nothing received. If the exam itself goes badly, the 100% Money Back Guarantee applies: take the corresponding C_TCRM20_72 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — refunds are processed within 7 days. The conditions: no exams within 3 days of purchase, the candidate name must match the payer's, and free or expired products are excluded. Alternatively, exchange for two equal-value exam products at no cost while keeping your updates.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
Which of the following describes an accurate SAP CRM user interface strategy?
Note: There are 3 correct answers to this question.
- A. Advanced business users use the SAP GUI.
- B. Administrators use the CRM WebClient UI.
- C. Administrators use the SAP GUI.
- D. Administrators use the People-Centric UI.
- E. Business users use the CRM WebClient UI.
Correct Answer: B,C,E 🗳️
You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?
Note: There are 2 correct answers to this question.
- A. Define the block size for adapter objects.
- B. Monitor downloads via the download monitor.
- C. Activate the replication and realignment queue.
- D. Assign BDocs in the administration console.
Correct Answer: A,B 🗳️
For what purpose would you use account hierarchies?
Note: There are 2 correct answers to this question.
- A. Reporting
- B. Contract management
- C. Pricing
- D. Account classification
Correct Answer: A,C 🗳️
Explanation: Only visible for LatestCram members. You can sign-up / login (it's free).
You have maintained authorization roles (PFCG roles).
To which objects can you assign these roles?
Note: There are 2 correct answers to this question.
- A. Business roles
- B. Business partner
- C. Organizational units
- D. Users
Correct Answer: A,D 🗳️
Explanation: Only visible for LatestCram members. You can sign-up / login (it's free).
You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?
Note: There are 3 correct answers to this question.
- A. Assign a new product type to a set type.
- B. Maintain a product catalogue with a list of characteristics.
- C. Create new attributes and a set type.
- D. Assign a set type to a product category.
- E. Assign a product category to a product master.
Correct Answer: C,D,E 🗳️
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