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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) The memory is missing or not detected.
B) An incorrect build of OS X is installed on the hard disk or SSD.
C) Apple Hardware test is loading.
D) EFI failed to load.

2. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) The file can only be restored when she returns home and has access to the backup hard drive.
B) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
C) Hold the option key then click the Finder Go menu and choose Local Snapshots.
D) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

3. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Disk Utility
C) Thunderbolt Setup Utility
D) Console

4. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
B) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C) Startup from 05 X Recovery and choose the Get Help Online option.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

5. You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?

A) Logger
B) Terminal
C) System Information
D) Console

Solutions: