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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Service Objective
B) Dynamic Queue Position
C) Predicted Waft Time
D) Percent Allocation Distribution

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) It is not necessary far either the reporting adjunct or the switch release to change.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Threshold Adjustment
C) Vector queuing priorities
D) Dynamic Queue Position

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

5. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /cms/install/net use and /cms/install/netboo.eri0
C) /net/eri0 and/net/netmasks
D) /dev/eri0 and /dev/hostname.eri0

Solutions: