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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Topic 2: Security and Compliance | - Security configuration
|
| Topic 3: Installation and Deployment | - System installation procedures
|
| Topic 4: Administration and Configuration | - User and role management
|
| Topic 5: Maintenance and Troubleshooting | - System monitoring and diagnostics
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question 1
Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?
A. afteryou install Microsoft Windows 2008 Server R2
B. after you selectACCCM services
C. after you install the Microsoft SQLServer
D. after you install ACCOM
Question 2
What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
A. Dial Plan Range
B. Active Directory Logins
C. ACCCM Supervisor, Administrator and users
D. ACCCM Location(s), CM and the Organization Chart
Question 3
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
A. SecurityEngine
B. API Web Services
C. Configuration Service
D. ACCCM Admin Web Interlace
E. Provisioning Server
Question 4
You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?
A. Schedule Server
B. Nav360 Import Service
C. ProvisioningServer
D. Synchronization Server
Question 5
You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)
A. Verify that a CMS Role is assigned to the agent.
B. Verily that the Synchronizer Server is running.
C. Verify that the ACCCM script isinstalledon the CMS side.
D. Verify that the ACCCM CMS user database permissions on the CMS database.
E. Verify that the correct ODBC versionisinstalledon the ACCCM server.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: D,E | Question 4 Answer: C | Question 5 Answer: A,D |
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