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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center select

2. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya IP Office
B) Avaya Contact Center Solutions
C) Avaya Security
D) Avaya Networking

3. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya always comes in with the lowest price tag for all their contact center solutions.
E) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.

4. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Core Platform Objections
B) Competitive Price Objections
C) Category Objections
D) Budget Objections
E) Integration Objections

5. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 50
B) 100
C) 30

Solutions: