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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is a professional certification that validates an individual's knowledge and expertise in implementing and managing ServiceNow's Customer Service Management (CSM) module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification is designed for individuals who work in customer service management and are responsible for implementing and configuring ServiceNow's CSM solutions. CIS-CSM-JPN exam covers various topics such as CSM fundamentals, service level agreements, service catalog, case management, knowledge management, and reporting.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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