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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting | <8% | - Interactive dashboards and Excel reporting |
| Topic 2: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Topic 3: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 4: Contracts and Case Management | <8% | - Configuration of contracts |
| Topic 5: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Topic 6: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 7: Service Objects | 12%+ | - Registered products and installed base usage - Warranty management |
| Topic 8: Communication Channels & Knowledge Base | 8-12% | - Configure communication channels for service tickets - Implement and use service knowledge base |
| Topic 9: Service Elements and Notification | 8-12% | - Setup service levels, categories and work distribution - Configure notification processes and workflow conditions |
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