Every hour you spend preparing for the 1Z0-996-20 exam should move you forward. LatestCram makes that easier with 72 practice questions for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam, two practice modes in the desktop engine, performance history in the online engine, and a renewal discount that keeps your updates affordable after the first year.
Oracle 1Z0-996-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-996-20 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Certificate Validity Period: | Oracle Cloud Certifications are typically valid for 18 months |
| Passing Score: | 68% |
| Real Exam Qty: | 60 |
| Sample Questions: | ![]() |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam |
| Pre Condition: | No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20 |
Oracle 1Z0-996-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Devices, Metering and Usage | 20% | - Meter Data Management
|
| Customer Information and Financial Management | 18% | - Customer Account Management
|
| Operational Device Management and Integration | 15% | - System Administration
|
| Credit and Collections | 10% | - Debt Management
|
| Billing, Rates and Payments | 22% | - Billing Configuration
|
| Field Activities and Service Orders | 15% | - Operational Processes
|
1Z0-996-20 Exam Questions: Frequently Asked Questions
Oracle points candidates toward these official training resources for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam:
Coursework builds knowledge, but practice builds confidence — the 72 practice questions from LatestCram are the natural next step once the training material is behind you.
The 1Z0-996-20 exam is an official Oracle certification exam built around the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials syllabus detailed above. It counts toward these credential paths: Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist. Passing it demonstrates verified, job-relevant skills — one reason Oracle credentials remain widely respected in 2026. LatestCram helps you prepare with 72 practice questions available in PDF, Desktop Test Engine, and Online Test Engine formats.
According to the official outline, the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam is structured around 6 content domains. The leading three are Credit and Collections (10%), Operational Device Management and Integration (15%), and Field Activities and Service Orders (15%). The complete list appears in the topics section above, and LatestCram's 72 practice questions span every domain in it.
Pearson VUE testing center or Oracle online proctored exam Use these official channels to register for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam:
Once your date is booked, work backward from it with the LatestCram practice questions — they arrive by email within 1 minute of purchase.
You need 68% to pass the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam, and registration costs USD 245. A failed attempt means paying that fee a second time, so test yourself with the LatestCram engines first — the performance review shows whether you are actually ready to spend it.
Yes — under clear, written conditions. If you take the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam within 60 days of purchase and do not pass, LatestCram issues a full refund. The policy excludes exams taken within 3 days of purchase, exams never actually taken, free materials, and expired orders, and the candidate name must match the payer name. Send a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam, and your claim is processed within 7 days. If you would rather keep preparing, you can instead exchange for two free exam products of equal value while your original product's update service continues. Delivery after purchase is by email within 1 minute; contact support if nothing arrives within 2 hours.
The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam contains 60 with a time limit of 90 minutes. Budgeting that time is a skill in itself — the timed mock mode in the LatestCram Desktop Test Engine lets you rehearse the pace until it feels routine.
No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. Eligibility rules can be updated, so double-check them on the official Oracle exam page before you register.
Three things candidates mention most: coverage, flexibility, and service. You receive 72 practice questions for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam in three formats — a printable expert-prepared PDF, a Windows Desktop Test Engine with two practice modes and offline use, and an Online Test Engine for any browser on Windows, Mac, Android, or iOS with test history and performance review. Install on unlimited computers, try the free demo first, get free updates for 365 days, and renew afterward at 50% off. Small touches matter too: hide the answers while you practice, reveal them when you check your work, and keep notes right where you study.
Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Sample Questions:
What determines an Account's Balance?
- A. the sum of all the Financial Transactions linked directly to the account
- B. the logic defined in a plug-in spot on the Installations Option
- C. the amount recorded in the "Balance Due" field on an account
- D. the sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
- E. the sum of all the Financial Transactions linked directly to the service agreements related to the account
Correct Answer: A 🗳️
Which three statements are true in relation to a Payment Arrangement Request? (Choose three.)
- A. ensures creation of either Pay Plan or Payment Arrangement
- B. examines the Account's eligibility for Payment Arrangement
- C. creates the Payment Arrangement Service Agreement
- D. determines if the Payment Arrangement Request requires approval
- E. calculates delinquent amount for Service Agreements eligible for Payment Arrangement
Correct Answer: B,C,D 🗳️
What Service Order activity types does the application include?
- A. Enable Service; Disable Service; Cut for Non-Payment; Reconnect Service for Payment; Exchange Meter; Back-to-Back Service
- B. Enable Service; Disable Service; Install Meter; Remove Meter; Exchange Meter; Back-to-Back Service
- C. Start Service; Stop Service; Cut for Non-Payment; Reconnect Service for Payment; Exchange Meter; Move-In/Move-Out Service
- D. Start Service; Stop Service; Install Meter; Remove Meter; Exchange Meter; Move-In/Move-Out Service
Correct Answer: A 🗳️
On which three entities can proration be disabled? (Choose three.)
- A. Rate Version Calculation Group
- B. Calculation Rule
- C. Rate Schedule
- D. Calculation Rule Business Object
- E. Bill Factor
Correct Answer: A,C,D 🗳️
A usage subscription must exist before usage transactions can be calculated for a specific service point.
Where do you configure the usage recipient?
- A. in the Service Point Type
- B. in the Usage Rule Type
- C. in the Measuring Component Type
- D. in the Device Type
- E. in the Usage Subscription Type
Correct Answer: E 🗳️
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