What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Activities | - Monitoring and control activities - IT operations management practices |
| Topic 2: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Topic 3: Access Management | - Authorization and rights management - Identity and access control principles |
| Topic 4: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 5: Event Management | - Event correlation and response - Event detection and filtering |
| Topic 6: Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Topic 7: Problem Management | - Known error database usage - Root cause analysis techniques |
| Topic 8: Request Fulfilment | - Standard service requests handling - Request models and workflows |
