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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Foundation |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, Japanese, German, French, Italian, English, Spanish, Chinese |
| Real Exam Qty: | 40 |
| Sample Questions: |  |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the four dimensions of service management | - Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Optimize and automate - Think and work holistically |
| Topic 3: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 4: Understand the activities of the service value chain | - Plan - Obtain/Build - Engage - Deliver & Support - Improve - Design & Transition |
| Topic 5: Know the purpose and key terms of 15 ITIL practices | - Problem Management - Deployment Management - Release Management - Service Level Management - Monitoring and Event Management - Relationship Management - Continual Improvement - Service Configuration Management - Service Request Management - Supplier Management - Change Control - IT Asset Management - Service Desk - Information Security Management - Incident Management |
| Topic 6: Understand the purpose and components of the ITIL service value system | - Governance - Practices - Continual Improvement - Guiding Principles - Service Value Chain |
ITILFND_V4 Exam FAQ
Fees and scoring scales are set by EXIN and published on its official pages; verify the current details before registering.
The written refund policy applies. Take the EXIN ITIL 4 Foundation exam within 60 days of purchase, and if you do not pass, LatestCram refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online or Test Center (Pearson VUE / EXIN) Registration for the EXIN ITIL 4 Foundation exam is handled through these official channels:
After booking, your LatestCram practice questions arrive by email within 1 minute — preparation can begin the same day.
The ITILFND_V4 exam is a EXIN certification exam validating the skills in the EXIN ITIL 4 Foundation syllabus shown above. It counts toward these credential paths: ITIL 4 Foundation. Candidates at many career stages take it in 2026 to demonstrate verified capability. LatestCram prepares you with 376 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Everything, in one purchase: 376 practice questions for the EXIN ITIL 4 Foundation exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.
The EXIN ITIL 4 Foundation exam contains 40 with 60 minutes to complete them. Practicing under the same time constraint with the LatestCram Desktop Test Engine makes exam-day pacing feel rehearsed.
None Since policies evolve, confirm the current requirements on the official EXIN exam page before you schedule.
EXIN recommends the following training for the EXIN ITIL 4 Foundation exam:
Supplement the training with the 376 practice questions from LatestCram — self-testing reveals what training alone cannot.
The official EXIN ITIL 4 Foundation outline defines 6 domains, the three largest being Understand the four dimensions of service management, Understand how the ITIL guiding principles can help an organization adopt and adapt service management, and Know the purpose and key terms of 15 ITIL practices. The complete list is in the topics section above, and LatestCram's 376 practice questions address every domain.
EXIN ITIL 4 Foundation Sample Questions:
What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
- A. Problem analyst
- B. Service level manager
- C. Service desk agent
- D. Change authority
Correct Answer: B 🗳️
Which practice has a purpose that involves creating closer, more collaborative relationships?
- A. Supplier management
- B. Information security management
- C. Release management
- D. Service configuration management
Correct Answer: A 🗳️
Which will help solve incidents more quickly?
- A. Collaboration between teams
- B. Target resolution times
- C. Detailed procedural steps for incident investigation
- D. Escalating all incidents to support teams
Correct Answer: A 🗳️
What is included in the purpose of the 'relationship management' practice?
- A. Creating collaborative relationships with key suppliers to uncover and realize new value
- B. Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
- C. Setting clear business-based targets so that the delivery of a service can be properly assessed
- D. Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
Correct Answer: B 🗳️
Which practice is MOST likely to benefit from the use of chatbots?
- A. Change enablement
- B. Service level management
- C. Continual improvement
- D. Service desk
Correct Answer: D 🗳️
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