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Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Email Administration | 10% | - Explain CCE Scripting for Email and Storage Management - Explain ECE Email Administration - Describe Workflows |
| Topic 2: ECE Features and Troubleshooting | 20% | - Explain Agent Single Sign-on for ECE - Troubleshoot ECE - Describe ECE Report Types |
| Topic 3: ECE Deployment | 40% | - Describe Enterprise Chat and Email Components and Deployment Model - Prepare PCCE for ECE and Integration - Explain ECE Installation process - Define ECE Best Practices |
| Topic 4: ECE Chat Administration | 10% | - Describe Chat Entry Points - Explain Chat Operation and Chat Customization - Configure ECE for Chat |
| Topic 5: ECE Administration and Configuration | 20% | - Configure ECE - Explain ECE Administration Tasks - Explain ECE Queues |








