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NEW QUESTION # 158
Which of the following processes uses statistical evidences to determine progress toward specific defined organizational objectives?
- A. Risk management
- B. Performance measurement
- C. Resource management
- D. Value delivery
Answer: B
NEW QUESTION # 159
An internal audit revealed a widespread perception that the enterprise's IT governance reporting lacks transparency Which of the following should the CIO do FIRST?
- A. Add stakeholder transparency metrics to the balanced scorecard
- B. Meet with key stakeholders to understand their concerns
- C. Develop a communication and awareness strategy
- D. Adopt an industry-recognized template to standardize reports.
Answer: B
NEW QUESTION # 160
An organization requires updates to their IT infrastructure to meet business needs. Which of the following will provide the MOST useful information when planning for the necessary IT investments?
- A. Business user satisfaction metrics
- B. Enterprise architecture (EA)
- C. Audit findings
- D. Risk assessment report
Answer: B
Explanation:
This is because enterprise architecture (EA) is a practice that helps organizations align their IT systems and processes with their business objectives. EA provides a holistic and integrated viewof the current and future state of the organization's IT infrastructure, as well as the gaps, issues, and opportunities for improvement1.
By using EA, the organization can:
Identify and prioritize the IT investments that support the business strategy, goals, and needs1 Optimize the IT spending and maximize the IT value1 Ensure the IT quality, security, and compliance1 Avoid IT duplication, waste, and inefficiency1 Define IT roles and responsibilities and assign accountability1 EA can help the organization plan for the necessary IT investments in a systematic and structured way, and ensure that they are aligned with the business vision and value.
The other options, risk assessment report, business user satisfaction metrics, and audit findings are not as useful as enterprise architecture (EA) for planning for the necessary IT investments. They are more related to the evaluation and monitoring of the IT performance, rather than the planning and alignment of the IT strategy. They may also provide limited or partial information about the IT infrastructure, rather than a comprehensive and integrated view. They may also depend on external factors or standards that may not be relevant or applicable to the organization's specific context and needs.
NEW QUESTION # 161
Which of the following sub-processes of Service Portfolio Management is used to define the overall goals that the service provider should follow in its development based on the outcome of Strategic Service Assessment?
- A. Strategic Planning
- B. Strategic Service Assessment
- C. Service Strategy Definition
- D. Service Portfolio Update
Answer: C
Explanation:
Section: Volume A
NEW QUESTION # 162
Which of the following risk functions directs the Sarbanes-Oxley Section 302 and 404 assessments?
- A. Compliance & Ethics
- B. Accounting / Financial compliance
- C. Operational Quality Assurance
- D. Operations management
Answer: B
NEW QUESTION # 163
The use of new technology in an enterprise will require specific expertise and updated system development processes. There is concern that IT is not properly sourced. Which of the following should be the FIRST course of action?
- A. Update the enterprise architecture (EA) with the new technology.
- B. Review the IT balanced scorecard for sourcing opportunities.
- C. Perform a risk assessment on potential outsourcing.
- D. Assess the gap between current and required staff competencies.
Answer: D
Explanation:
The first course of action when the use of new technology in an enterprise will require specific expertise and updated system development processes is to assess the gap between current and required staff competencies. This course of action involves identifying the skills, knowledge, and abilities that are needed to implement and manage the new technology, and comparing them with the existing capabilities of the IT staff. By assessing the gap between current and required staff competencies, the enterprise can determine the extent and nature of the sourcing challenge, and plan for appropriate solutions, such as training, hiring, or outsourcing. According to one source1, "A competency gap analysis is a process of identifying the difference between what is required for a person to perform their role effectively and what they actually possess." The other options are not the first course of action when the use of new technology in an enterprise will require specific expertise and updated system development processes, but rather some of the steps or outcomes that can follow or result from the gap assessment. Performing a risk assessment on potential outsourcing is a step that involves evaluating the benefits and drawbacks of delegating some or all of the IT functions related to the new technology to an external service provider. This step can be done after assessing the gap between current and required staff competencies, and identifying outsourcing as a viable option. Updating the enterprise architecture (EA) with the new technology is a step that involves incorporating the new technology into the holistic view of the enterprise's IT environment, including its goals, principles, standards, policies, processes, technologies, and systems. This step can be done after assessing the gap between current and required staff competencies, and ensuring that the new technology aligns with the enterprise's strategic objectives and business requirements. Reviewing the IT balanced scorecard for sourcing opportunities is an outcome that involves measuring and reporting on the performance and value of IT sourcing activities and outcomes. This outcome can be done after assessing the gap between current and required staff competencies, and implementing the chosen sourcing solution. Reference:= What is Competency Gap Analysis? Definition & Examples
NEW QUESTION # 164
Which of the following presents the GREATEST challenge for a large-scale enterprise when procuring Infrastructure as a Service (IaaS)?
- A. Monitoring key performance indicators (KPIs)
- B. Protecting the enterprise from labor liability
- C. Testing the vendor resiliency plan annually
- D. Ensuring the vendor meets corporate requirements
Answer: D
Explanation:
For large enterprises, the greatest challenge when procuring IaaS is ensuring the vendor meets corporate requirements, including compliance, integration standards, security, scalability, and service levels. The complexity of aligning cloud capabilities with internal policies and operational needs can create governance gaps.
Other options represent necessary practices, but the alignment of vendor capabilities with enterprise standards is foundational to long-term success and risk mitigation.
Reference:
CGEIT Review Manual: Domain 2 - IT Resources and Third-Party Risk
COBIT 2019: APO03 (Manage Enterprise Architecture), APO10 (Manage Suppliers).
NEW QUESTION # 165
Which of the following are the categories of IT-related spending or investments defined by the META group?
Each correct answer represents a complete solution. Choose all that apply.
- A. Grow the business
- B. Transform the business
- C. Strategic investment
- D. Run the business
Answer: A,B,D
Explanation:
Section: Volume C
NEW QUESTION # 166
Which of the following should be the PRIMARY input when developing IT strategy?
- A. Balanced scorecard
- B. Process and capability maturity
- C. Vision statement
- D. Governance objectives
Answer: C
Explanation:
A vision statement should be the primary input when developing IT strategy, because it is a concise and clear expression of the enterprise's desired future state and direction, and it reflects the enterprise's mission, values, and goals12. A vision statement can help to guide and inspire the IT function to align its activities and resources with the business needs and expectations, and to deliver value and innovation to the enterprise. A vision statement can also help to communicate and monitor the IT strategy and objectives, and measure the IT performance and outcomes12. References := ISACA, CGEIT Review Manual, 7th Edition, 2019, page 23-24.
NEW QUESTION # 167
Which of the following is the MOST valuable input when quantifying the loss associated with a major risk event?
- A. Recovery time objectives (RTOs)
- B. Business impact analysis (BIA) report
- C. Key risk indicators (KRIs)
- D. IT environment threat modeling
Answer: C
NEW QUESTION # 168
Of the following, who should approve the criteria for information quality within an enterprise?
- A. Information owner
- B. Information steward
- C. Information analyst
- D. Information architect
Answer: A
Explanation:
Information owners are responsible for defining the quality criteria for information within their domain, based on business requirements and stakeholder expectations. Information owners are also accountable for ensuring that information quality is maintained and improved. Reference:= COBIT 5: Enabling Information, chapter 4, section 4.2.1
NEW QUESTION # 169
Which of the following are the roles of a CEO in the Resource management framework?
Each correct answer represents a complete solution. Choose all that apply.
- A. Capitalization on knowledge & information
- B. Organizing and facilitating IT strategic implementations
- C. Overseeing the aggregate IT funding
- D. Establishment of business priorities & allocation of resources for IT performance
Answer: A,B,D
NEW QUESTION # 170
Which of the following would BEST help assess the effectiveness of a newly established IT governance framework?
- A. Review results of IT audit reports.
- B. Evaluate key performance indicator (KPI) results.
- C. Develop a business case for the program portfolio.
- D. Benchmark the IT governance framework to industry best practice.
Answer: B
Explanation:
This is because KPIs are measurable values that indicate how well the IT governance framework is achieving its objectives and delivering value to the business1. By evaluating KPI results, the organization can:
Monitor and review the IT governance framework's progress, performance, quality, and outcomes Highlight the IT governance framework's achievements, challenges, and opportunities Demonstrate the alignment of the IT governance framework with the business strategy, goals, and priorities Provide recommendations and feedback for the IT governance framework's improvement and adjustment Evaluating KPI results can provide a comprehensive and objective overview of the IT governance framework's effectiveness and impact.
The other options, developing a business case for the program portfolio, benchmarking the IT governance framework to industry best practice, and reviewing results of IT audit reports are not as effective as evaluating KPI results for assessing the effectiveness of a newly established IT governance framework. They are more related to the design and implementation of the IT governance framework, rather than its evaluation. They may also be too narrow or subjective for assessing the IT governance framework's effectiveness, as they may not cover all aspects or perspectives of the IT governance framework. They may also depend on external factors or standards that may not be relevant or applicable to the organization's specific context and needs.
NEW QUESTION # 171
Which of the following IT governance actions would be the BEST way to minimize the likelihood of IT failures jeopardizing the corporate value of an IT-dependent organization?
- A. Implement an IT risk management framework.
- B. Define IT performance management measures.
- C. Benchmark IT strategy against industry peers.
- D. Install an IT continuous monitoring solution.
Answer: A
NEW QUESTION # 172
Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?
- A. Include a right-to-audit clause in the contract.
- B. Measure service delivery using industry benchmarks
- C. Negotiate service level agreements (SLAs)
- D. Require quarterly benefits realization reporting
Answer: C
Explanation:
Negotiating service level agreements (SLAs) is the best way for an organization to minimize the difference between expected and delivered services when acquiring resources, because SLAs define the scope, quality, availability, performance, and security of the services that the provider will deliver to the customer. SLAs also specify the roles and responsibilities, escalation procedures, and penalties for non-compliance of both parties. By negotiating SLAs, the organization can ensure that its expectations and requirements are clearly communicated and agreed upon by the provider, and that there are mechanisms to measure and monitor the service delivery and outcomes. Negotiating SLAs also helps to prevent or resolve any disputes or issues that may arise from the service provision, and to ensure that the organization receives the value and benefits that it expects from the provider. One of the sources that supports this answer is Service-level Agreement: 3 Types And Templates - Contract Lawyers, which states that "A service-level agreement is important because it: Protects both parties: The SLA sets standards for the service, ensuring both the service provider and end user are on the same page with expectations."
NEW QUESTION # 173
To generate value for the enterprise, it is MOST important that IT investments are:
- A. aligned with the IT strategic objectives.
- B. approved by the CFO.
- C. consistent with the enterprise's business objectives.
- D. included in the balanced scorecard.
Answer: C
NEW QUESTION # 174
Which of the following BEST indicates the success of an enterprise's IT governance framework after implementation?
- A. A high percentage of IT investments delivering expected benefits
- B. A high percentage of business owners involved with the approval of the IT strategic plan
- C. A high percentage of IT projects delivered on time and on budget
- D. A high percentage of IT systems complying with corporate information security standards
Answer: A
NEW QUESTION # 175
Sensitivity analysis is a technique for systematically changing parameters in a model to determine the effects of such changes and is useful for computer modelers for a range of purposes. Which of the following purposes does the sensitivity analysis include? Each correct answer represents a complete solution. Choose all that apply.
- A. Estimating the average outcome
- B. Model development
- C. Decision making or the development of recommendations for decision makers
- D. Increased understanding or quantification of the system
Answer: B,C,D
NEW QUESTION # 176
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The CGEIT certification exam consists of 150 multiple-choice questions that are designed to test the candidate's knowledge in the four domains of IT governance. The domains are governance of enterprise IT, strategic management, risk management, and resource management. CGEIT exam is administered by the ISACA (Information Systems Audit and Control Association) and is offered three times a year in over 100 countries. Certified in the Governance of Enterprise IT Exam certification is recognized globally and is highly valued in the IT industry. It is intended for individuals who are involved in IT governance, risk management, and assurance services, including IT managers, IT auditors, and IT consultants. Candidates who pass the exam and meet the other requirements are awarded the CGEIT certification, which is valid for three years.
The CGEIT certification exam tests an individual's knowledge and skills in five key areas: IT governance framework, strategic alignment, value delivery, risk management, and resource management. Candidates are required to have a minimum of five years of experience in the field of IT governance, with at least three years of experience in a management or advisory role.
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