ITILFND02: ITIL Service Lifecycle – this unit requires that you understand the ITIL service lifecycle value and how processes integrate through the service lifecycle. Therefore, the applicants should have the skills to perform the following tasks:

• • Explain the structure of the ITIL service lifecycle;• Explain the scope, objectives, and purpose of a service strategy;• Describe the value that this service strategy offers to businesses;• Explain the scope, objectives, and purpose of service design;• Describe the value that this service design offers to businesses;• Explain the scope, objectives, and purpose of service transition;• Describe the value that this service transition offers to businesses;• Explain the scope, objectives, and purpose of service operation;• Describe the value that this service operation offers to businesses;• Explain the scope, objectives, and purpose of a continual service;• Describe the value that this continual service offers to businesses.

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• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the key concepts of service management
• Understand the four dimensions of service management
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices
• Understand the activities of the service value chain, and how they interconnect
• Understand the purpose and components of the ITIL service value system

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