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The C-C4H510-21 certification exam is based on the latest version of SAP Service Cloud, which is known as 2111. This means that the exam covers the latest features and functionalities of the solution, ensuring that certified professionals are equipped with the most up-to-date knowledge and skills. SAP Service Cloud is an important component of SAP's customer experience (CX) suite, which enables businesses to deliver exceptional customer service and support.
SAP C_C4H510_21 certification exam consists of 80 multiple-choice questions, which must be answered within a time limit of 180 minutes. C-C4H510-21 exam is available in English and Japanese, and it can be taken online or in person at an authorized testing center. A passing score of 63% is required to earn the certification.
SAP C_C4H510_21 (Certified Application Associate – SAP Service Cloud 2111) Exam is designed to test the candidate’s knowledge and skills in implementing and customizing SAP Service Cloud solutions. Certified Application Associate – SAP Service Cloud 2111 certification exam is intended for professionals who are involved in the implementation and support of SAP Service Cloud, including consultants, architects, and developers. C-C4H510-21 exam covers various topics like SAP Service Cloud architecture, data management, integration with other SAP systems, and customer service processes.
SAP C-C4H510-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 10% | - Embedded analytics features - Standard reports and dashboards - Custom analytics creation |
| Topic 2: Service Management | 20% | - Service request creation and processing - Service level agreements (SLA) setup - Ticket categorization, prioritization and escalation |
| Topic 3: Configuration and Customization | 22% | - Business configuration and scoping - Workflow rules and notifications - Business roles and access control - Page layouts and fields customization |
| Topic 4: Overview and Architecture | 8% | - Key capabilities and navigation - SAP Service Cloud architecture and deployment options |
| Topic 5: Integration and Extensibility | 15% | - Integration with SAP S/4HANA and other SAP solutions - APIs and integration technologies - Extensibility options and development tools |
| Topic 6: Administrative Tasks | 7% | - Data migration and import - System monitoring and maintenance - User and organizational management |
| Topic 7: Case Management | 18% | - Case routing and assignment rules - Case lifecycle and status management - Knowledge base integration |
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