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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Application integration and capacity planning |
| Topic 3: Network & Telephony Integration | 20% | - Security and access control - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS |
| Topic 4: Implementation & Configuration | 35% | - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing - Licensing, feature activation, and system setup - Avaya IP Office system deployment |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which hunt group supports Forward Hunt Group Calls?
A) Longest Waiting
B) Collective Call Waiting
C) Sequential
D) Collective
2. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100:8888
C) https://localhost/CCRWebAgent
D) http://localhost/CCRWebAgent
E) http://192.168.42.100/CCRWebClint
3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
A) IP Office Resiliency License
B) IP 500v2 with redundant processor
C) VoiceMail Pro with a backup server
D) IP Phones with backup call server
4. Which IP office application can be installed on the same server as CCR?
A) IP Office Voicemail Pro up to 20 voicemail ports
B) IP Office Voicemail Pro up to 16 voicemail ports
C) one-X Portal
D) IP Office Administration Suite
5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Add the ClI information to the Account Code.
B) Add the Client CLI information to the Incoming Call Route.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: E | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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