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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
C) Yes, but a supervisor has to install the CCV software.
D) No, this feature only works using the Compact Contact Center.
E) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

2. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) User
B) Advanced
C) Log On
D) General
E) Dependencies

3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) IIS
C) one-X Portal
D) Voicemail Pro
E) Contact Store

4. What is happening when an IP412 control unit system status light is solid red?

A) The Local Area Network is not connected.
B) The .bin files are not loaded in the control unit.
C) The IP Office Professional license is not installed or is not valid.
D) The Voice Compression Module is not installed.

5. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) IP Office Knowledge Base Web Site
B) Log into support.avaya.com web site and check on the "InSite" field
C) Ethereal data traces
D) Help button on Monitor
E) System Status Support tool

Solutions: