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WGU Information Technology Management QGC1 Sample Questions:

1. Which feature of a customer relationship management (CRM) system allows sales representatives to track the progress of potential deals?

A) Sales tracking
B) Sales performance metrics
C) Customer asset tracking
D) Customer segmentation

2. Which method protects against unauthorized physical access to sensitive data?

A) Biometric authentication
B) Software patching
C) Data encryption
D) Firewall configuration

3. Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

A) Discovery prototyping
B) Joint application development (JAD)
C) Rapid application development (RAD)
D) Loose coupling

4. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?

A) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
B) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.
C) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
D) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.

5. How does operational decision-making differ from strategic decision-making?

A) It focuses on long-term goals.
B) It sets the overall direction of the company.
C) It involves day-to-day activities.
D) It establishes the mission statement of the company.

Solutions: