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The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification exam covers several areas, including IT service management concepts, service level management, incident management, problem management, change management, configuration management, release management, financial management for IT services, and service continuity and availability management. Candidates must demonstrate their knowledge of the principles, models, and practices that are required to successfully implement these areas in an organization. Moreover, candidates must have a practical understanding of how these practices can be implemented, and the benefits associated with them.

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EXIN ITSM18FB Exam Syllabus Topics: