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Huawei H19-304 Exam Syllabus Topics:

Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

Question 1

Agent monitoring is a highlight function. The following description of the function is correct? () (multiple choice of this question)

A. The administrator can customize the background of the agent map, and upload the structure map of the office as a background for easy viewing.
B. If the administrator feels that there are too many agents on the page and it is not convenient to view them, you can configure the corresponding policies to filter out some agents.
C. The administrator can intuitively view the status of the agent, real-time traffic statistics and other information on the agent map.
D. The administrator can switch the agent map to list mode.

Question 2

The POM system is Huawei's monitoring quality inspection platform. Which of the following cannot be monitored by POM?()

A. Core network element CPU/memory status monitoring
B. Skill queue traffic monitoring
C. VDN traffic monitoring
D. IVR traffic monitoring

Question 3

There are many types of call forwarding methods in Huawei Contact Center, including the following: () (multiple choices in this question)

A. Suspend and transfer to the automatic voice process. After the call is processed, the call is transferred back to the original agent for further processing.
B. Release the transfer, regardless of success or failure, the agent releases the call.
C. Specify the transfer to the private queue of the specified agent.
D. Successfully transferred, the transfer is successful, the agent releases the call.

Question 4

The Huawei queuing machine integrates multiple functions and functions, which can simplify configuration and networking and facilitate deployment.
What features can I provide? () (multiple choices in this question)

A. Call control capability, access to the CTI platform, down to the agent phone registration
B. Media resource platform, providing resources for playback, receiving, recording, etc.
C. Media access gateway, providing E1/T1 interface to access PSTN network
D. The agent's phone status is reported. After the agent picks up the phone, the queue machine can detect and report to the CTI platform.

Question 5

Which function does the CIU board of the U2980 provide? ()

A. Network management function
B. Wide and narrowband signaling processing
C. Provide an E1/T1 interface for accessing the PSTN network.
D. Internal switch board provides one-click access to the outside

Solutions: