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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Drag and drop the Service Appointments to other available Resources and run Optimization.
B) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
C) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

2. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation horizon of 14 days.
B) Configure Auto-generate Work Orders to True.
C) Define a generation timeframe of 14 days.
D) Define a generation horizon of 20,160 minutes.

3. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Maintenance Plan
B) Entitlement Plan
C) Assets
D) Product Item

4. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Hours, Absences and Overtime on the Utilization Tab.
B) Select Travel Time and Breaksas skills on the Skills Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Sort by Average Utilization on the Resources Tab.

5. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Check 'Keep TheseAppointments Scheduled'.
B) Include a Match Fields work rule.
C) Assign a high efficiency score.
D) Link rules to Relevance Groups.

Solutions: