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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Within service design, what is the key output handed over to service transition?

A) Service portfolio design
B) Process definitions
C) Service design package
D) Measurement, methods and metrics

2. Which one of the following is an objective of service transition?

A) To plan and manage entries in the service catalogue
B) To ensure that service changes create the expected business value
C) To negotiate service levels for new services
D) To minimize the impact of service outages on day-to-day business activities

3. Which one of the following do major incidents require?

A) Less documentation
B) Less urgency
C) Longer timescales
D) Separate procedures

4. What is the BEST description of an operational level agreement (OLA)?

A) A document that describes to a customer how services will be operated on a day-to-day basis
B) A document that describes business services to operational staff
C) An agreement between the service provider and an external organization
D) An agreement between the service provider and another part of the same organization

5. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and service level management

Solutions: