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EXIN EX0-001 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3 2011 Syllabus) |
| Exam Number: | EX0-001 |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed-book exam, Multiple-choice questions |
| Available Languages: | Spanish, Japanese, Chinese, Portuguese, German, French, English |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region (approx. USD 150–300) |
| Certificate Validity Period: | Lifetime validity (no expiry of certification) |
| Related Certifications: | ITIL Expert ITIL Intermediate Level Certifications ITIL Managing Across the Lifecycle |
| Sample Questions: | ![]() |
| Exam Way: | Proctored exam delivered online or at authorized test centers |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/certifications/it-service-management/itil-foundation |
EXIN EX0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Principles and Models | - Value creation and utility/warranty - Processes, functions, and roles |
| Topic 2: Roles and Responsibilities | - RACI model overview - Service owner and process owner concepts |
| Topic 3: Technology and Architecture | - IT service management tools - Automation and monitoring concepts |
| Topic 4: Selected ITIL Processes | - Incident Management - Service Desk function - Change Management - Problem Management |
| Topic 5: Service Management as a Practice | - Best practices and ITSM overview - Concepts of service and value |
| Topic 6: The ITIL Service Lifecycle | - Service Operation - Service Design - Continual Service Improvement - Service Transition - Service Strategy |
Thinking About the EX0-001 Exam? Read This First
The official EXIN ITIL Foundation (syllabus 2011) blueprint is split into 6 domains, starting with The ITIL Service Lifecycle, Technology and Architecture, Roles and Responsibilities. The percentages tell you where the exam concentrates its questions, so budget your study time accordingly — the complete outline above lists every domain and subtopic.
The EXIN ITIL Foundation (syllabus 2011) is EXIN's official exam for the EXIN ITIL certification, positioned at the Foundation level. It is the credential hiring managers scan for, and passing it proves your skills meet the vendor's own standard. It also links to related certifications like ITIL Intermediate Level Certifications, ITIL Managing Across the Lifecycle, ITIL Expert, so this exam can serve as a building block in a longer certification plan.
The official registration fee is Varies by region (approx. USD 150–300), and you will need 65% (26 out of 40 questions) to pass. Here is the part people forget: fail, and the retake costs the same full fee again — there is no discount for a second attempt. Drill with the 424 practice questions from LatestCram until your scores are consistently past the mark, and only then spend that fee.
Yes — a free PDF demo lets you inspect the question quality and format before you pay a cent. Once you purchase, your EXIN ITIL Foundation (syllabus 2011) material comes with 365 days of free updates, and if that update period ever lapses, extending it costs just 50% of the price in your member zone.
The exam contains 40 questions to be finished within 60 minutes. That ratio is tighter than most candidates expect, which is why pacing matters as much as knowledge. Practice skipping and returning to hard questions, set yourself a per-question time budget, and complete at least two full timed mock exams in the LatestCram engine so you feel the clock pressure before it actually counts.
No formal prerequisites required; basic IT knowledge recommended Vendor requirements do change from time to time, so confirm the current criteria before scheduling — the official EX0-001 exam page has the final word.
Two promises, both in writing. First, delivery: your files unlock for instant download the moment payment clears, a copy hits your mailbox within a minute, and you can install the material on unlimited computers — if 2 hours pass without anything arriving, contact our 24/7 support team. Second, the 100% Money Back Guarantee: take the corresponding EX0-001 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Conditions apply — exams taken within 3 days of purchase don't qualify, the candidate name must match the payer's, and free materials or expired orders are excluded. Rather keep studying? Exchange your order for two other exam products of equal value, free of charge, while your original updates continue.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
- A. Request fulfilment
- B. Demand management
- C. Service level management
- D. Service portfolio management
Correct Answer: A 🗳️
Which stage of the change management process deals with what should be done if the change is unsuccessful?
- A. Categorization
- B. Prioritization
- C. Review and close
- D. Remediation planning
Correct Answer: D 🗳️
Which of the following is the correct definition of an outcome?
- A. The result of carrying out an activity, following a process or delivering an IT service
- B. All the accumulated knowledge of the service provider
- C. All incidents reported to the service desk
- D. The results specific to the clauses in a service level agreement (SLA)
Correct Answer: A 🗳️
Which one of the following generates demand for services?
- A. Service level agreements (SLA)
- B. Infrastructure trends
- C. Cost of providing support
- D. Patterns of business activity (PBA)
Correct Answer: D 🗳️
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
- A. The IT service continuity management
- B. The service level management
- C. The supplier management
- D. The service catalogue management
Correct Answer: C 🗳️
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