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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution and Support Tools | - Monitoring and reporting tools - Incident analysis and root cause identification - SAP Solution Manager overview |
| Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
| SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What are the main steps when you accept a priority 1 message? (Choose two)
A) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
B) Clarify the issue by phone to avoid additional effort in processing the message.
C) Document every activity in the message.
D) Call the customer within the Initial Reaction Time (IRT).
2. How can you access the keyword documentation in the ABAP Editor?
A) Mark the keyword and press F4
B) Mark the keyword and press F1
C) Double-click the keyword
3. What is a work center in the SAP Solution Manager? (Choose two)
A) An easy navigation through a central role-based access point
B) A tailored and role-based user environment to simplify your work
C) Exchange data to SAP systems
D) A community
4. What information can you find in an ABAP trace? (Choose two)
A) All screens, modules of the flow logic, and ABAP messages
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
D) All SAP developers responsible for the checked program
5. The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?
A) Create a breakpoint at Event MESSAGE_SEND.
B) Create a breakpoint at Statement MESSAGE.
C) Create a breakpoint at Form MESSAGE_SEND.
D) Create a breakpoint at Function MESSAGE.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A,B | Question # 5 Answer: B |
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