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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Resource Management | 22% | - Travel and Route Optimization - Workforce Planning and Forecasting - Skill-Based Matching - Technician Management |
| Topic 2: Configuration and Integration | 16% | - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration |
| Topic 3: Mobile Application | 20% | - Real-Time Communication - Mobile Checkout and Time Tracking - Offline Capabilities - Field Service Mobile App Features |
| Topic 4: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Reports and Dashboards - Custom Report Generation - Service Performance Metrics |
| Topic 5: Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A. Customer service protocols
B. Tools
C. Employee satisfaction
D. Processes
E. Marketing channels
Question 2
Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A. Integrations
B. Data extensions
C. Customer feedback channels
D. Governance tools
E. Extensions
Question 3
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A. Support Accreditation
B. Marketing strategy certification
C. Mandatory annual reviews
D. Project-level professional certification
Question 4
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
A. SAP Signavio
B. BTP Build Apps
C. SAP Marketing Cloud
D. SAP LeanIX
Question 5
Which of the following is not a crowd role?
Choose the correct answer.
A. Service Customer
B. Partner Technician
C. Crowd Owner
D. Partner Admin/Manager
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A | Question 3 Answer: A,D | Question 4 Answer: A,B,D | Question 5 Answer: A |
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