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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Unified Process
B) IBM Process Alignment Product
C) IBM Rational Unified Process
D) IBM Tivoli Educator Process

2. What information should be available in a high level requirements document?

A) The customer's vision for the solution design.
B) The customer's wants and needs for a product or solution.
C) The requirements for one or more new features for an existing product.
D) A statement of the scope, objectives, and participants in a project.

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Alter the security properties in the LDAP system using an LDIF update
B) Use the Security module in IBM SmartCloud Control Desk
C) Use the Problem Management module in the IBM SmartCloud Control Desk
D) Modify the profile information access which the problem manager can change on their own

4. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An automated, self-service catalog for requesting end-to-end service provisioning.
B) A proactive service level agreement modeling and enforcement solution.
C) An integrated accounting and procurement solution.
D) A comprehensive IT asset and service management solution.

5. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) Activities designed to make delivering IT services more effective and efficient.
C) The people and the tools they use to carry out activities.
D) Capabilities that reduce IT costs.

Solutions: