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ISEB BH0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design | 20% | - Service level management - IT service continuity management - Availability management - Information security management - Supplier management - Capacity management - Design coordination |
| Topic 2: Service Operation | 25% | - Problem management - Service desk function - Request fulfillment - Incident management - Event management - Access management |
| Topic 3: Service Strategy | 15% | - Demand management - Service portfolio management - Financial management for IT services - Value creation and service assets |
| Topic 4: Service Transition | 15% | - Release and deployment management - Knowledge management - Service asset and configuration management - Change management |
| Topic 5: Continual Service Improvement | 10% | - Seven-step improvement process - CSI approach and metrics - Deming Cycle (Plan-Do-Check-Act) |
| Topic 6: Introduction to IT Service Management | 15% | - Business value of IT service management - Concept of service and service management - Overview of ITIL framework |







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