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Salesforce Certified B2B Solution Architect Sample Questions:

1. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) Standard Dashboards
B) Sales Cloud Einstein
C) Reporting snapshots
D) CRM Analytics

2. Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?

A) Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
B) Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
C) Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.
D) Set up a source control based development process that's understood and followed by administrators and developers.

3. Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A) Select an AppExchange app that sends a survey to each customer after a work order is completed.
B) Use the existing survey tool by integrating the responses to Case number and User record.
C) Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
D) Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

4. Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, andthe CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

A) Understand the organization's regulatory requirements around right to retain or delete data.
B) Propose Skinny Tables to the CIO before doing anything else.
C) Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.
D) Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historical purposes.

5. 3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

A) Flow
B) Price Rules
C) CPQ license
D) CPQ Plus license

Solutions: