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Nortel 920-141 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Telephony & Networking | 20% | - IP terminal registration - Network requirements and QoS - VoIP protocols and signaling |
| Topic 2: Maintenance & Troubleshooting | 15% | - System monitoring and diagnostics - Common fault isolation - Software upgrades and backups |
| Topic 3: Services & Applications | 10% | - Unified messaging integration - Contact center basics - Call processing and routing |
| Topic 4: System Configuration & Provisioning | 30% | - Feature configuration and administration - Line and trunk configuration - Basic system setup |
| Topic 5: CS 1000 System Architecture | 25% | - System redundancy and reliability - Hardware components and modules - Release 4.0 software features |
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