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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager Architecture | 15-20% | - System redundancy and failover - Communication Manager messaging - Feature Server functionality - System components and architecture |
| Integration and Advanced Features | 10-15% | - SIP integration basics - Migration considerations - Unified Communications features |
| Administration Tasks | 25-30% | - Hunt groups and call center configuration - Feature activation and management - System management using SAT/CLI - Security administration - User and extension administration |
| Installation and Configuration | 20-25% | - Initial system configuration - Network settings and connectivity - Licensing setup - Hardware requirements and installation |
| Troubleshooting and Maintenance | 15-20% | - Log analysis and debugging - System monitoring - Common issue resolution - Backup and recovery procedures |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Which statement best describes the scalability feature of Avaya Aura Communication Manager?
- A. It is not scalable and is fixed in its capacity
- B. It offers unlimited scaling without any system upgrades
- C. It can only scale up to 100 users
- D. It supports up to 36,000 users on a single system
Correct Answer: D 🗳️
Which feature of Avaya Aura Communication Manager is essential for high availability and disaster recovery?
- A. Its ability to integrate with third-party databases
- B. Support for server duplication and geographic redundancy
- C. Its decentralized configuration
- D. The inclusion of external storage options
Correct Answer: B 🗳️
Which description best fits the Bridged Call Appearance feature?
- A. It allows simultaneous display of a call on multiple devices.
- B. It forwards calls automatically to a preset number.
- C. It merges two calls into one on the user interface.
- D. It encrypts call data for security.
Correct Answer: A 🗳️
How does the Call Center ACD feature benefit a business using Communication Manager?
- A. By automatically locking stations that are not in use
- B. By encrypting all calls routed through the ACD
- C. By efficiently routing calls based on agent availability and skill level
- D. By reducing the need for direct user interaction
Correct Answer: C 🗳️
What is the primary method by which Communication Manager handles announcements?
- A. Through manual activation by a system administrator
- B. Through direct input from callers
- C. Via random selection from a set of pre-recorded messages
- D. By automating playback based on specific call conditions
Correct Answer: D 🗳️
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