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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager Architecture | 15-20% | - System redundancy and failover - Communication Manager messaging - Feature Server functionality - System components and architecture |
| Integration and Advanced Features | 10-15% | - SIP integration basics - Migration considerations - Unified Communications features |
| Administration Tasks | 25-30% | - Hunt groups and call center configuration - Feature activation and management - System management using SAT/CLI - Security administration - User and extension administration |
| Installation and Configuration | 20-25% | - Initial system configuration - Network settings and connectivity - Licensing setup - Hardware requirements and installation |
| Troubleshooting and Maintenance | 15-20% | - Log analysis and debugging - System monitoring - Common issue resolution - Backup and recovery procedures |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
1. Which statement best describes the scalability feature of Avaya Aura Communication Manager?
A) It is not scalable and is fixed in its capacity
B) It offers unlimited scaling without any system upgrades
C) It can only scale up to 100 users
D) It supports up to 36,000 users on a single system
2. Which feature of Avaya Aura Communication Manager is essential for high availability and disaster recovery?
A) Its ability to integrate with third-party databases
B) Support for server duplication and geographic redundancy
C) Its decentralized configuration
D) The inclusion of external storage options
3. Which description best fits the Bridged Call Appearance feature?
A) It allows simultaneous display of a call on multiple devices.
B) It forwards calls automatically to a preset number.
C) It merges two calls into one on the user interface.
D) It encrypts call data for security.
4. How does the Call Center ACD feature benefit a business using Communication Manager?
A) By automatically locking stations that are not in use
B) By encrypting all calls routed through the ACD
C) By efficiently routing calls based on agent availability and skill level
D) By reducing the need for direct user interaction
5. What is the primary method by which Communication Manager handles announcements?
A) Through manual activation by a system administrator
B) Through direct input from callers
C) Via random selection from a set of pre-recorded messages
D) By automating playback based on specific call conditions
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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