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Oracle 1Z1-1003 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Activities and Work Skills | 20% | - Create activity link templates - Understand work skills and conditions - Configure activity types - Configure work skills - Describe activity type features |
| Routing, Quota and Capacity | 15% | - Understand duration and travel statistics - Set up quota and capacity management - Configure routing plans |
| Configuration and Customization | 20% | - Configure display settings and screens - Create custom properties - Set up business rules - Manage filters and launch conditions |
| Integration and APIs | 15% | - Configure outbound integration channels - Use collaboration features - Set up message scenarios and service requests - Explain OFSC API capabilities |
| Resources and Resource Types | 15% | - Describe resource types and roles - Configure resource types - Configure resource calendars |
| Inventory and Time Management | 15% | - Describe inventory types and management - Define time windows, service windows and SLAs - Configure work zones |
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