Prefer printing your study material, or would you rather practice on a screen that simulates the real testing environment? With the 1Z0-993 exam, you do not have to choose — LatestCram delivers the same 76 practice questions in both styles, plus an online option for phones and computers.
Oracle 1Z0-993 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2018 Implementation Essentials |
| Exam Number: | 1Z0-993 |
| Available Languages: | English |
| Related Certifications: | Oracle Engagement Cloud 2018 Certified Implementation Specialist |
| Exam Format: | Multiple Choice |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 76 |
| Sample Questions: |  |
| Exam Way: | Pearson VUE testing center or Oracle-authorized online delivery (availability dependent on Oracle certification program policies at the time of testing). |
| Pre Condition: | Oracle recommends implementation experience and completion of relevant Oracle Engagement Cloud training courses. No mandatory prerequisite exam was publicly specified. |
| Official Syllabus URL: | https://education.oracle.com/exam_test |
Oracle 1Z0-993 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Entitlements and Coverage | - Coverage Configuration
|
| Service Request Management and Knowledge Management | - Assignment Management
|
| Engagement Cloud Configuration and Customization | - Customization
|
| Data Migration and Analytics | - Analytics
|
Studying Smarter for the Oracle Engagement Cloud 2018 Implementation Essentials Exam
The Oracle Engagement Cloud 2018 Implementation Essentials exam contains 76 questions, and you will have 120 minutes minutes to complete them. Rehearsing with the same volume of questions under a timer builds the pacing habits that make exam day feel familiar.
The interactive test engine recreates the structure and pressure of the real testing experience, with the questions and verified answers presented the way you will see them on exam day. Working in that environment trains your timing and concentration, so nothing about the real 1Z0-993 exam feels unfamiliar.
This package includes 76 practice questions for the Oracle Engagement Cloud 2018 Implementation Essentials exam. Every answer is verified by an experienced team of experts who review the question bank regularly, so you can rely on what you study.
Oracle recommends implementation experience and completion of relevant Oracle Engagement Cloud training courses. No mandatory prerequisite exam was publicly specified.
You can confirm the current eligibility requirements on the official 1Z0-993 exam page before you register.
Yes. The PDF version can be printed and read whenever you have a free moment, while the PC test engine and online version let you practice on a computer or smartphone wherever you are. Whether your study time comes early in the morning or in short breaks between commitments, the material adapts to your day instead of the other way around.
The Oracle Engagement Cloud 2018 Implementation Essentials practice questions are organized around the official exam objectives. Key topics include:
- Engagement Cloud Configuration and Customization ()
- Entitlements and Coverage ()
- Service Request Management and Knowledge Management ()
Focusing on the core topics first keeps your preparation efficient instead of scattered.
Oracle Engagement Cloud 2018 Implementation Essentials Sample Questions:
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Enable new locales for the languages to be used and provision designated users to translate the articles.
- B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
- D. Modify the original base locales of the articles to match the target language.
Correct Answer: A 🗳️
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
Correct Answer: C 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Check the Active flag.
- B. Select the task Manage Service Request Categories.
- C. Select Create Category > Create Child Category.
- D. Select Service Catalog in Functional Areas.
- E. Select Status = "Active".
- F. Select Create Category > Create Top-Level Category.
- G. Complete Category Name.
Correct Answer: B,C,E,F 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
Correct Answer: C 🗳️
Which three types of data are included in the interaction associated with a normal call flow?
- A. Contact name
- B. Service Request create date
- C. Start time of the call
- D. Channel
- E. Agent name
Correct Answer: A,B,E 🗳️
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