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Salesforce Plat-Arch-201 Exam Syllabus Topics:

Salesforce Certified Platform Data Architect Sample Questions:

1. A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:
1. Customer browsing activity on its website stored on its on premise system
2. Customer interactions with sales associates at its retail stores maintained in Salesforce
3. Contact center interactions maintained in Salesforce
4. Email campaign activity to customer from its marketing systems.
What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

A) Create web tabs in Service Console to show website and marketing activities.
B) Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
C) Build custom components in Service Console to bring information from the marketing and website information.
D) Build customer view in Service Console with components that show website data and marketing data as mashup.

2. DreamHouse Realty has 15 million records in the Order_c custom object. When running a bulk query, the query times out. What should be considered to address this issue?

A) Metadata API
B) PK Chunking
C) Tooling API
D) Streaming API

3. UC has the following system:
- Billing system.
- Customer support system.
- CRM system.
US has been having trouble with business intelligence across the different systems. Recently US implemented a master data management (MDM) solution that will be the system of truth for the customer records.
Which MDM data element is needed to allow reporting across these systems?

A) Email address.
B) Global unique customer number.
C) Full name.
D) Phone number.

4. A large automobile manufacturer has decided to use Salesforce as its CRM. It needs to maintain the following dealer types in their CRM:
- Local dealers
- Regional distributor
- State distributor
- Service dealer
The attributes are different for each of the customer types. The CRM users should be allowed to enter only attributes related to the customer types. The processes and business rules for each of the customer types could be different.
How should the different dealers be maintained in Salesforce?

A) Create dealers as Accounts, and build custom views for each of the dealer types.
B) Use Accounts for dealers, and create record types for each of the dealer types.
C) Use Accounts for dealers and custom picklist field for each of the dealer types
D) Create Custom objects for each dealer types and custom fields for dealer attributes.

5. A large multinational B2C Salesforce customer is looking to implement their distributor management application is Salesforce. the application has the following capabilities:
1. Distributor create sales order in salesforce
2. Sales order are based on product prices applicable to their region
3. Sales order are closed once they are fulfilled
4. It is decided to maintain the order in opportunity object
How should the data architect model this requirement?

A) Configure price Books for each region and share with distributors.
B) Add custom fields in Opportunity and use triggers to update prices.
C) Create lookup to Custom Price object and share with distributors.
D) Manually update Opportunities with Prices application to distributors.

Solutions: