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Genesys GCP-GCX Certification Exam is intended for professionals who are responsible for managing customer experience operations, including contact center managers, contact center supervisors, customer service managers, and other professionals who work in customer experience management. GCP-GCX-JPN exam covers a wide range of topics related to the Genesys Cloud CX platform, including configuration, integration, reporting, and analytics.
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The GCP-GCX certification exam covers multiple topics such as the Genesys Cloud CX architecture, routing, interaction flows, reporting, and analytics. GCP-GCX-JPN exam consists of 60 multiple-choice questions that must be answered within 90 minutes. GCP-GCX-JPN exam is available in English, Japanese, French, and German, and it is administered by Pearson VUE. Additionally, the exam can be taken online or in-person at one of the authorized testing centers.
Genesys GCP-GCX日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User and Organization Management, Security, and Compliance | 15% | - Security settings and compliance requirements - Groups, departments, and organization structure - User setup, roles, and permissions |
| Core Contact Center Configuration | 20% | - Queues, skills, and proficiency models - Scripts, flows, and IVR configuration - Schedules, holidays, and time zones |
| Routing and Interaction Management | 20% | - ACD routing strategies - Architect flow design and implementation - Omnichannel interactions: voice, email, chat, messaging |
| Reporting, Analytics, and Quality Management | 15% | - Custom reports and data insights - Call recording, evaluation forms, and quality monitoring - Dashboards, views, and standard reports |
| Genesys Cloud CX Architecture and Core Concepts | 20% | - Platform overview and components - Access and navigation - Licensing models and capabilities |
| Integrations, Data Actions, and System Administration | 10% | - Data actions and web services - System maintenance, backup, and troubleshooting - Third-party integrations and APIs |
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