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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Chronic Complainers are referred to in time management as:

A) Work colleagues who constantly complain.
B) Groups of customers who complain about the same thing.
C) A customer who will complain immediately something goes wrong.
D) Customers who repeatedly complain about service.

2. The most effective way of communicating with customers to get instant feedback is by:

A) Internet communication.
B) Email communication.
C) Face-to-face communication.
D) Written communication.

3. The three generally recognised types of customer are assertive, analytical and

A) Aware.
B) Authoritative.
C) Amiable.
D) Aggressive.

4. Customer information should be collected by a shop:

A) If a customer appears to be one who will return to the shop.
B) When the customer makes his first purchase.
C) The first time the customer comes into the shop.
D) Once you are aware that the customer is a regular shopper.

5. When a product or service has not been differentiated in the market place then it is best to use:

A) A market segment.
B) A differentiated targeting strategy.
C) An undifferentiated targeting strategy.
D) A quick sales strategy.

Solutions: