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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Integration, and Compliance | 6% | - Dashboards, reports, and analytics - Compliance frameworks and regulatory alignment - Integration with GRC and other ServiceNow applications |
| Topic 2: Process Automation and Workflows | 19% | - Approval processes and escalation rules - Issue and action item management - Workflow design and customization - Task assignment and tracking |
| Topic 3: Third-Party Portal and Collaboration | 18% | - Request management: questionnaires, documents, evidence - Access management and permissions - Portal configuration, branding, and navigation - Communication and notification setup |
| Topic 4: Assessment Configuration and Management | 33% | - Assessment lifecycle, scheduling, and generation - Scoring calculations and risk rating determination - Inherent Risk Questionnaire (IRQ) configuration - Questionnaire templates and scales setup - Assessment types: internal, external, due diligence |
| Topic 5: TPRM Application Overview and Core Configuration | 24% | - Third-party record management and hierarchy - Application architecture and key components - Risk intelligence and integration configuration - Risk domains, criteria, and scoring rules - Contacts and engagement setup |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
Which of the following is NOT typically a phase in the Third-Party Risk Management Process?
Response:
- A. Selection and Onboarding
- B. Revenue Optimization
- C. Risk Assessment and Analysis
- D. Continuous Monitoring
What is a key consideration when setting up Contact Configuration?
Response:
- A. Focusing solely on internal contacts within the organization
- B. Creating an extensive list of contacts for each third party
- C. Establishing clear communication protocols and escalation paths
- D. Ensuring all contacts are from the same geographic location
How does effective Third-party Portal Configuration benefit an organization?
Response:
- A. By eliminating the need for direct communication with third parties
- B. By significantly reducing the need for IT security
- C. Through enhancing the marketing efforts towards third parties
- D. By streamlining processes and improving risk management efficiency
Why is it important to update Third-party Portfolio Configuration regularly?
Response:
- A. To reduce the number of third parties involved
- B. To meet compliance requirements
- C. To account for shifts in third-party risk profiles
- D. To reflect changes in the organizational hierarchy
What is crucial for maintaining the security of a Third-party Portal?
Response:
- A. Ensuring all users have administrator access for convenience
- B. Limiting portal access to office hours only
- C. Regularly changing the color scheme of the portal interface
- D. Implementing robust authentication and access control measures
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