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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI Agents | 35% | - Deterministic controls: filters and variables - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack - Agent types: Service, Sales, Employee - Topics and actions configuration - Agent User security and permissions |
| Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Agentforce Data Library types - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Multi-Agent Interoperability | 5% | - Agent API usage scenarios - Agent-to-agent communication - Model Context Protocol (MCP) |
| Development Lifecycle | 15% | - Version control and maintenance - Deployment: sandbox to production - Testing agents in Testing Center - Monitoring, adoption and optimization |
| Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt management and user roles - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases |
Salesforce Certified Agentforce Specialist Sample Questions:
Question 1
A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?
A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
B. Invoke a flow which makes a call to external data to create a Knowledge article.
C. Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
Question 2
The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?
A. Model Builder
B. Agent Builder
C. Prompt Builder
Question 3
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?
A. Utilize a standard email template and manually insert the required data fields.
B. Call prompt initiated flow to fetch and ground the required data.
C. Create a flex template that takes the records in question as inputs.
Question 4
Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?
A. Select Records
B. Fetch Records
C. Query Records
Question 5
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?
A. Flex, and that Dynamic Fields is enabled
B. Field Generation, and that Dynamic Fields is enabled
C. Field Generation, and that Dynamic Forms is enabled
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |







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